Politique de remboursement
Introduction
Thank you for shopping at oyrosy.shop.
This Return and Refund Policy explains the conditions applicable to cancellations, statutory withdrawals, returns, refunds, exchanges, defective products, damaged products, incorrect products, and other post-purchase matters.
This policy applies to purchases made directly through oyrosy.shop.
For assistance, contact:
Email: info@oyrosy.shop
Nothing in this policy limits any mandatory rights available to consumers under applicable French or European Union consumer protection law.
1. Statutory 14-Day Right of Withdrawal
Consumers purchasing eligible goods online in France generally have the right to withdraw from the purchase without giving a reason within 14 days after receiving the goods.
For an order containing several products delivered separately, the withdrawal period generally begins when the consumer, or a third party nominated by the consumer other than the carrier, receives the final product, lot, or piece.
To exercise the right of withdrawal, you must clearly notify us of your decision before the 14-day withdrawal period expires.
You may notify us by email at:
Your notice should include sufficient information for us to identify the purchase, preferably your:
- Full name;
- Order number;
- Email address used for the order;
- Product or products you wish to return; and
- Clear statement that you wish to withdraw from the purchase.
You do not need to provide a reason for exercising a statutory withdrawal right.
2. Returning Products After Withdrawal
After informing us that you are exercising your right of withdrawal, you should return the relevant goods without undue delay and within the period required by applicable law.
Before sending a product, please contact info@oyrosy.shop for the applicable return instructions and designated return destination.
Products should, where reasonably possible, be returned with their original components, accessories, manuals, and packaging.
You may inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functioning.
However, you may be responsible for diminished value resulting from handling beyond what is reasonably necessary to examine the product.
3. Return Shipping Costs for Change-of-Mind Returns
Unless we expressly state otherwise, the customer is responsible for the direct cost of returning products when exercising a change-of-mind or statutory withdrawal return where the law permits such costs to be allocated to the consumer.
Products should be returned using a suitable shipping method.
We strongly recommend retaining proof of shipment until your return has been completed.
If the product is defective, damaged on arrival, incorrect, or otherwise legally non-conforming, different rules may apply and reasonable return costs will not be imposed on the customer where applicable law requires the seller to bear them.
4. Refunds Following Statutory Withdrawal
Where a valid statutory withdrawal applies, we will refund the payments that must be refunded under applicable law.
Because oyrosy.shop provides free standard shipping, there is normally no standard outbound shipping charge to reimburse.
Refunds following a valid withdrawal will be processed within the legally required period.
Under French distance-selling rules, reimbursement following withdrawal is generally due within 14 days of notification, although a seller may in applicable cases withhold reimbursement until it has received the goods or received evidence that the goods have been returned.
Refunds will normally be issued using the original payment method unless another method is expressly agreed and permitted.
The time required for the refunded amount to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.
5. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to certain categories of products or contracts specified by applicable law.
Depending on the nature of the product, exceptions may include products that are:
- Made to the consumer's specifications or clearly personalised;
- Liable to deteriorate or expire rapidly;
- Sealed products that are not suitable for return for health protection or hygiene reasons after being unsealed;
- Goods that, after delivery and because of their nature, become inseparably mixed with other items;
- Certain sealed audio, video, or software products after unsealing; or
- Other products or services specifically excluded from the statutory withdrawal regime.
The existence of an exception depends on the actual nature and circumstances of the transaction.
We will not rely on an exception where doing so would conflict with mandatory consumer law.
6. Damaged Products
Please inspect your order after delivery.
If your product arrives physically damaged, contact us as soon as reasonably possible at:
Please include:
- Order number;
- Description of the damage;
- Photographs showing the damage where reasonably possible;
- Photographs of the packaging if packaging damage is relevant; and
- Any other information reasonably necessary to evaluate the problem.
Photographs are requested to help us investigate shipping and fulfilment issues and are not intended to remove statutory rights.
After review, we may offer an appropriate remedy, including replacement, repair, refund, or another remedy required by applicable law.
7. Incorrect Products
If you receive a product different from the product you ordered, please contact:
Please include your order number and a photograph or description of the product received.
Where we confirm that the wrong product was supplied, we will arrange an appropriate remedy without improperly charging the customer for correcting our fulfilment error.
8. Defective or Non-Conforming Products
Commercial return policies do not replace statutory guarantees.
French consumers may benefit from the statutory legal guarantee of conformity.
The French Ministry of Economy states that this guarantee is mandatory for qualifying new, used, or refurbished goods sold by professional sellers to consumers and generally lasts for two years.
Where the legal guarantee applies, a consumer may be entitled to request repair or replacement and, in circumstances provided by law, a price reduction or termination of the contract and refund.
Applicable remedies must be provided without unlawful charges to the consumer.
Contact:
and explain the defect or conformity problem.
9. Hidden Defects and Other Mandatory Rights
Depending on the circumstances, consumers may also have legal rights relating to hidden defects or other statutory protections.
Nothing in this Return and Refund Policy excludes remedies available under mandatory French law.
10. Exchanges
If you wish to change a size, colour, style, or other product variation, contact info@oyrosy.shop.
Where an exchange is operationally available, we will provide instructions.
Availability of replacement products cannot be guaranteed.
If an exchange cannot be completed, you may be asked to return the eligible product and place a new order, without prejudice to your statutory rights.
11. Sale and Discounted Products
Purchasing a product at a promotional or reduced price does not automatically eliminate statutory withdrawal or guarantee rights.
French government guidance confirms that distance-selling withdrawal rights can apply to discounted or sale products in the same way as other qualifying distance purchases.
Any promotional terms will therefore operate subject to mandatory consumer law.
12. Original Condition
For voluntary returns exceeding statutory requirements, we may require the product to be:
- Unused;
- Unworn where applicable;
- Clean;
- Undamaged;
- In resaleable condition; and
- Accompanied by original packaging and accessories.
These additional conditions do not override statutory rights relating to withdrawal or defective/non-conforming goods.
13. Products Returned Without Authorisation
For efficient processing, please contact us before shipping any return.
Returns sent to an unauthorised or incorrect address may result in processing delays or loss.
Contact info@oyrosy.shop first to receive the appropriate return instructions.
14. Refund Processing
Once a returned product is received where receipt is required, we may inspect it and confirm that the return has been processed.
Approved refunds will be issued to the appropriate payment method.
Financial institutions and payment providers may require additional processing time before the refund appears in the customer's account.
15. Orders That Have Not Arrived
If your order has not arrived within the expected delivery period, contact:
Our standard estimated delivery period is 15–20 days.
We will review available fulfilment and tracking information and assist with the appropriate next steps.
Mandatory consumer remedies relating to late or failed delivery remain unaffected.
16. Cancellation Before Shipment
If you wish to cancel an order before it has been dispatched, contact us as soon as possible.
We will attempt to accommodate the request, but fulfilment may begin shortly after an order is placed.
A pre-dispatch cancellation request is separate from any statutory right of withdrawal that may apply after conclusion of the distance contract.
17. Fraudulent or Abusive Return Activity
We reserve the right to investigate objectively suspected fraudulent return activity, including:
- Returning a product different from the product purchased;
- Deliberately damaging a product;
- Manipulating return documentation;
- Using false delivery claims; or
- Engaging in repeated fraudulent refund requests.
This provision will not be applied to prevent consumers from exercising legitimate statutory rights.
18. Contact Information
For withdrawals, returns, refunds, damaged products, incorrect products, or defective products, contact:
oyrosy.shop
Email: info@oyrosy.shop
- Choosing a selection results in a full page refresh.