Politique d’expédition
1. Introduction
This Shipping Policy explains the shipping and delivery arrangements for orders placed through oyrosy.shop.
We aim to provide customers with straightforward shipping terms and transparent information concerning estimated delivery.
For shipping enquiries, contact:
2. Free Standard Shipping
All orders placed through oyrosy.shop receive free standard shipping.
There is no minimum purchase amount required to qualify for our standard free shipping service unless a product page expressly states otherwise because of an exceptional delivery restriction.
The standard delivery charge at checkout is therefore free for qualifying orders.
3. Estimated Delivery Time
Our normal estimated delivery timeframe is:
15–20 days
This timeframe is calculated as an estimated overall delivery period and may vary depending on the destination and circumstances affecting fulfilment or transportation.
Customers should consider this estimated timeframe before placing an order.
4. Order Processing
After your order is placed, it must be reviewed, prepared, and transferred into the shipping process.
Processing activities may include:
- Payment verification;
- Fraud screening;
- Product preparation;
- Packaging;
- Labelling;
- Warehouse processing; and
- Carrier handover.
Orders may not necessarily be dispatched immediately after payment confirmation.
5. Delivery Estimates
The 15–20-day period is an estimated delivery timeframe and not a guarantee that every package will arrive on a specific day.
Delivery may occasionally be affected by:
- Carrier delays;
- Customs procedures;
- Incorrect addresses;
- Severe weather;
- Public holidays;
- Peak sales periods;
- Transportation disruption;
- Remote delivery locations;
- Local postal delays;
- Security inspections;
- Natural disasters;
- Labour disputes; or
- Other circumstances outside our reasonable control.
Mandatory consumer rights relating to delivery remain unaffected.
6. Shipping Destinations
Availability of delivery to a particular destination will normally be determined during checkout.
If an address cannot be serviced, we may contact the customer before fulfilment.
7. Shipping Address
Customers must provide an accurate and complete shipping address.
This includes, where applicable:
- Recipient name;
- Street and number;
- Apartment or unit number;
- Postal code;
- City;
- Region;
- Country;
- Telephone number where requested; and
- Any delivery information necessary for successful delivery.
oyrosy.shop is not responsible for avoidable delays resulting from inaccurate information supplied by the customer, except where mandatory law provides otherwise.
8. Address Changes
If you need to change your shipping address after ordering, contact:
as quickly as possible.
We will attempt to make the requested change if fulfilment has not progressed too far.
Once an order has been dispatched, we may not be able to redirect it.
9. Tracking
Where tracking information is available, customers may receive tracking details electronically.
Tracking information may require additional time after dispatch to become active in the carrier's system.
A temporary lack of tracking updates does not necessarily mean the package is lost.
10. Multiple Packages
An order containing multiple products may occasionally be shipped in separate packages.
Packages from the same order may therefore arrive on different dates.
No additional standard shipping charge will be imposed merely because we fulfil an order in multiple packages.
11. Delivery Delays
If your package has not arrived within the estimated delivery period, contact:
Please provide your order number.
We will review available tracking and fulfilment information and assist with the issue.
French consumer law includes mandatory rules concerning delivery deadlines and remedies for failure to deliver, and our Shipping Policy does not remove those protections. French government guidance provides remedies where a professional fails to comply with required delivery obligations.
12. Lost Packages
If tracking or carrier information indicates that an order may be lost, contact us.
We may investigate with the relevant shipping or fulfilment provider.
Where the order is confirmed lost before valid delivery to the customer, an appropriate remedy may include replacement or refund depending on the circumstances and applicable law.
13. Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or other authorised recipients.
- Check whether the carrier left the parcel in a safe location.
- Review any delivery notification.
- Contact the local carrier where appropriate.
- Contact info@oyrosy.shop if the issue remains unresolved.
We will assist reasonably with the investigation.
14. Damaged Packages
If a package arrives visibly damaged, document the condition where possible before discarding the packaging.
Contact:
and provide your order number and appropriate photographs if available.
Your statutory rights concerning damaged or non-conforming products remain unaffected.
15. Incorrect Products
If your package contains a product you did not order, contact us at:
We will review the matter and provide appropriate instructions.
Customers will not be required to bear improper costs resulting from a confirmed fulfilment error where applicable consumer law requires us to cover those costs.
16. Customs, Duties, and Taxes
Cross-border orders may potentially be subject to tax or customs requirements depending on the origin, destination, fulfilment arrangement, checkout configuration, and applicable law.
Where taxes or duties are collected at checkout, they will be shown as applicable.
Customers should rely on the information presented during checkout and any relevant customs documentation.
17. Refused or Unclaimed Deliveries
If a delivery is refused or repeatedly left unclaimed, the parcel may be returned to the sender or fulfilment facility.
Any refund in such circumstances will be determined according to the applicable consumer rights and actual circumstances.
This section does not limit a customer's valid statutory withdrawal rights.
18. Returns Are Separate from Shipping
Delivery of an order does not prevent a qualifying French consumer from exercising statutory withdrawal rights.
Eligible distance-sale purchases generally benefit from at least a 14-day statutory withdrawal period beginning on receipt of the goods, subject to applicable exceptions.
Please review our Return and Refund Policy for instructions.
19. Product Availability
If a product unexpectedly becomes unavailable after an order has been submitted, we may contact the customer.
Where we cannot fulfil an order, we may cancel the affected item and issue the appropriate refund.
20. Delivery Responsibility
We remain responsible for fulfilling our contractual delivery obligations as required by applicable consumer law.
Nothing in this Shipping Policy transfers to the customer any responsibility that legally remains with the professional seller.
21. Changes to the Shipping Policy
We may update this Shipping Policy to reflect changes in:
- Shipping operations;
- Carrier arrangements;
- Delivery methods;
- Legal requirements; or
- Store operations.
Changes will not retroactively remove rights attached to existing orders.
22. Contact Us
For shipping, tracking, delayed delivery, lost package, or delivery questions:
oyrosy.shop
Email: info@oyrosy.shop
Standard Shipping Cost: Free
Estimated Delivery Time: 15–20 days
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