Conditions d’utilisation
1. Introduction
Welcome to oyrosy.shop.
These Terms of Service govern your access to and use of oyrosy.shop and purchases made through our online store.
By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
These Terms must be read together with our:
- Return and Refund Policy;
- Privacy Policy;
- Shipping Policy; and
- Legal Notice.
Nothing in these Terms is intended to waive or restrict mandatory consumer protections available under French or European Union law.
2. Store Information
The online store operates under the name:
oyrosy.shop
Customer-service email:
3. Eligibility
By placing an order, you confirm that you have the legal capacity required to enter into the transaction.
If you are acting on behalf of an organisation, you confirm that you have authority to act on its behalf.
4. Product Information
We make reasonable efforts to provide accurate information concerning our products.
Product information may include:
- Photographs;
- Descriptions;
- Dimensions;
- Materials;
- Sizes;
- Colours;
- Features;
- Care information; and
- Availability.
Colours and visual appearances may differ depending on device and display settings.
Minor non-material variations may occur.
Nothing in this section affects your statutory rights where the product delivered does not conform to the contract.
5. Prices
Prices displayed on oyrosy.shop apply at the time of purchase, subject to correction of obvious errors and applicable law.
Taxes will be displayed, included, or calculated as appropriate depending on the transaction and checkout configuration.
Before confirming an order, customers should review the total amount displayed during checkout.
6. Orders
Submitting an order constitutes an offer to purchase the selected products.
We may refuse or cancel an order for legitimate reasons, including:
- Product unavailability;
- Obvious pricing errors;
- Suspected fraud;
- Payment failure;
- Incorrect customer information;
- Legal restrictions; or
- Inability to fulfil an order.
If payment has already been collected for an order that we cancel, the relevant amount will be refunded.
7. Payment
Customers must provide valid payment information.
Available payment methods are those displayed during checkout.
Payment processing may be handled by independent payment providers.
We reserve the right to perform reasonable verification procedures to reduce fraud and protect customers.
8. Shipping
All orders qualify for free standard shipping.
The estimated delivery timeframe is 15–20 days.
This timeframe is an estimate and may be affected by circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
9. Delivery Information
Customers are responsible for providing a complete and accurate shipping address.
If incorrect information causes unsuccessful delivery, additional costs or delays may occur.
Contact info@oyrosy.shop promptly if you notice an error in your shipping information.
We cannot guarantee that an address can be changed once fulfilment has begun.
10. Statutory Right of Withdrawal
Consumers purchasing eligible goods remotely in France generally have a minimum 14-day period in which to exercise a statutory right of withdrawal.
Instructions and applicable exceptions are described in our Return and Refund Policy.
Nothing in these Terms reduces that statutory right.
11. Legal Guarantee of Conformity
Products sold to consumers are subject to applicable mandatory legal guarantees.
The French legal guarantee of conformity generally applies for two years for qualifying goods and can give consumers access to statutory remedies for non-conforming products.
Applicable statutory guarantees operate independently of any voluntary commercial warranty.
12. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy and mandatory law.
Customers should contact:
before returning products so that appropriate return instructions can be provided.
13. Prohibited Uses
You must not use oyrosy.shop:
- For unlawful purposes;
- To commit fraud;
- To interfere with website security;
- To introduce malicious code;
- To impersonate another person;
- To obtain unauthorised access to systems;
- To scrape or harvest information unlawfully;
- To infringe intellectual-property rights; or
- To engage in activity prohibited by applicable law.
We may restrict access where reasonably necessary to protect our website, customers, or legal rights.
14. Intellectual Property
Unless otherwise indicated, website content made available through oyrosy.shop, including original text, graphics, design elements, branding, and other protected content, may be subject to intellectual-property rights.
You may use the website for personal shopping and other lawful personal purposes.
You may not reproduce, sell, distribute, or commercially exploit protected website content without appropriate permission, except where legally permitted.
Third-party trademarks and materials remain the property of their respective owners.
15. Reviews and User Content
If customers are permitted to submit reviews or other content, they must not submit material that:
- Is unlawful;
- Is fraudulent;
- Violates another person's rights;
- Is defamatory;
- Contains malicious code;
- Is misleading; or
- Is unrelated to a genuine customer experience.
Where permitted by law, inappropriate content may be moderated or removed.
16. Third-Party Services
Our online store may rely on services provided by third parties, including:
- Shopify;
- Payment processors;
- Shipping providers;
- Analytics providers;
- Security services; and
- Other technology providers.
Third-party services may be governed by separate terms.
We do not control independent third-party websites linked from our site.
17. Website Availability
We aim to maintain reasonable website availability but cannot guarantee uninterrupted access.
Temporary interruptions may occur due to:
- Maintenance;
- Updates;
- Technical failures;
- Security incidents;
- Hosting issues; or
- Circumstances beyond reasonable control.
18. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
To the extent permitted by law, oyrosy.shop is not responsible for losses resulting solely from circumstances outside our reasonable control or from improper use of the website by the customer.
Mandatory rights concerning defective goods, personal injury, fraud, gross fault, or other non-excludable liability remain unaffected.
19. Force Majeure and Events Outside Reasonable Control
Performance may be affected by events outside reasonable control, including:
- Natural disasters;
- Severe weather;
- Transportation disruption;
- Carrier disruption;
- Labour disputes;
- Government action;
- Customs disruption;
- Public-health emergencies;
- Telecommunications failures; and
- Significant supply-chain disruption.
Where such circumstances occur, we will take reasonable steps to reduce the impact on customers.
Mandatory legal remedies remain unaffected.
20. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data protection requirements.
Customers should review the Privacy Policy before submitting personal information.
21. Consumer Disputes
If you experience a problem, please contact:
We will attempt to resolve complaints directly where reasonably possible.
French law requires professionals selling to consumers to provide consumers with information concerning an approved consumer mediator.
Because no designated mediator has been provided for oyrosy.shop, these Terms do not invent or falsely identify one.
22. Governing Law
These Terms are governed by applicable law, subject to mandatory conflict-of-law and consumer-protection rules.
Where a consumer is habitually resident in France, nothing in these Terms deprives that consumer of mandatory protections available under French or applicable European Union law.
23. Severability
If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
24. No Waiver
Failure to enforce a contractual right immediately does not necessarily constitute a waiver of that right.
25. Changes to These Terms
We may update these Terms from time to time.
Changes will apply prospectively unless applicable law provides otherwise.
The version published at the time of a transaction will remain relevant to that transaction to the extent required by law.
26. Contact
Questions concerning these Terms may be submitted to:
oyrosy.shop
Email: info@oyrosy.shop
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